At AAging Better, we’ve made selecting a geriatric care manager easy—by listing the tough questions you need answers to. Reputable geriatric care manager agencies should be able to outline and answer the following questions:
- Which organizations do they belong to?
- Idaho Association of Home Care Agencies?
- National Private Duty Association?
- American Society on Aging?
- Gerontological Society of America?
- National Association of Professional Geriatric Care Managers?
- National Council on Aging?
- What are the fees for their services?
- Do they charge for an initial assessment?
- Will there be an ongoing hourly fee or a one-time retainer fee?
- What additional fees will apply, if any?
- Are there any discounts or reduced fees available?
- How often will they bill me or my loved ones?
- Are they available to begin services now? If not, how long is the waiting list?
- Are caregivers or management available outside of normal business hours, if needed?
- Is there a backup caregiver when the initial one is not available?
- What does the agency consider an emergency or crisis? When an emergency occurs, what is the company’s procedure to handle it?
- How are caregivers supervised by management?
Once you have a good sense of the agency’s background and operating style, now you need to ask if this particular agency has the type of skilled caregivers you would like to have take care of you or have in the home with one of your loved ones. Is the agency and the assigned caregiver a good “fit” for you or your family member. You might consider the following questions:
- Does this agency and the assigned caregiver/s appear interested in meeting my needs or the needs of my loved one?
- Does the agency manager appear knowledgeable about the services available in the area my loved one lives?
- Did the agency or their care manager return my call/s promptly?
- Could I work well with this person?
- Can I trust this person with sensitive and confidential information?
To learn more about geriatric care management services, contact us at 208-777-0308 in the Coeur d’Alene, Post Falls (Main Office) or Hayden Lake areas; at 208-263-7889 in the Sandpoint, Bonners Ferry or Priest River areas; or 208-784-1505 in the Kellogg, Wallace, or Pinehurst areas. We serve the greater Coeur d’Alene area and the five northern counties of Idaho. Regardless of where you live in North Idaho, we have caregivers living right in your area to care for you or your loved ones.

